Return and refund policies

Return & Refund Policy

Last Updated: 15/04/26

At Ghar Wala Store, we want you to love what you order. If something isn’t right, we’re here to help with an easy and transparent return and refund process.

1. Return Eligibility

To be eligible for a return, the item must:

  • Be unused and in its original condition
  • Be in the original packaging with all tags intact
  • Not be damaged due to misuse or mishandling
  • Be returned within the specified return timeframe

We reserve the right to reject returns that do not meet these conditions.

2. Return Timeframe

  • You can request a return within 5 days of receiving your order.
  • Return requests made after this period may not be accepted.

3. Return Process

To initiate a return:

  1. Email us at gharwalastore738@gmail.com with:
    • Your order number
    • Reason for return
    • Photos (if the product is damaged or defective)
  2. Our team will review your request and provide return instructions.
  3. Once approved, you will need to ship the product back as per the instructions provided.

4. Refund Process & Timing

  • After we receive and inspect the returned product, we will notify you of the approval or rejection of your refund.
  • If approved, your refund will be processed within 10 business days.
  • The amount will be credited to your original payment method.

5. Exchange Options

  • We offer exchanges for defective, damaged, or incorrect items.
  • If you wish to exchange a product.
  • Exchanges are subject to product availability.

6. Damaged or Defective Products

If you receive a damaged, defective, or wrong product:

  • Please notify us within 1 day of delivery
  • Share clear photos/videos as proof
  • We will arrange a replacement or full refund at no extra cost

Your satisfaction is our priority.

7. Non-Returnable Items

The following items may not be eligible for return:

  • Personal use or hygiene products
  • Items marked as “non-returnable” or “final sale”
  • Products damaged due to misuse or improper handling

8. Return Shipping Costs

  • If the return is due to our error (wrong/damaged product), we will cover the return shipping cost.
  • For all other returns, the shipping cost may be borne by the customer unless stated otherwise.

Our Promise

We aim to make your shopping experience smooth, reliable, and worry-free. If you ever face an issue, our team is here to support you every step of the way.